The London Alcove Company

Bespoke Carpentry - The Process

We are able to provide you with a quote in person or via this website in the Get a Quote section.

In person:

Simply call on us 0800 389 5724 to book a time and date to suite you. The designer will meet with you to discuss your requirements and take measurements of the space. A drawing and quotation can be provided there and then (depending on time restrictions and amount of drawings required) to be left for you to think over. The London Alcove Company does not employ sales people; we simply provide you a quotation for the design discussed and leave you with it. You are free to contact us with any questions or to book another visit to help you make the best decision.

Via the online form:

By completing the online form in the Get a Quote section, you can provide basic measurements and information for us to be able to email you back a drawing and price for the units described. We may contact you to clarify some points or to book an appointment for more complicated work. Should you choose to proceed we will always visit you to take measurements and to go over all details with you in person. If would like to book a meeting at this stage, simply call us on 0800 389 5724 to book a time and date to suite you.

Deposit:

Once you have made the decision to proceed with our quotation we ask for a 50% deposit. If required we will then book a time to visit you to go through all of the details and measurements again to ensure you are 100% happy with the units ordered. Once this is done we ask for a further 25% part payment to secure the installation date(s). Once the payment is received we will send you a confirmation invoice and letter to act as receipt for your payments and which provides further information regarding your job. We accept bank transfer, debit cards, and cheques as forms of payment. Credit cards (Visa & MasterCard) will incur a 3% fee when processed. We currently do not have the facility to take American Express or Diners Club credit cards.

Construction:

Once the re-measure and design details are complete, the plans are taken to the workshop for construction. We aim to have all units made and painted (depending on the finish required) one week prior to the installation date to ensure the units are dry and ready to go out for the installation without delay. During this time we may contact you to confirm some details if required or to make suggestions in design if the construction process brings to light unforeseen snags or indeed opportunities for improvement.

Installation:

On the day of your installation, the installation team will leave our Wandsworth workshop at 7:45AM to make their way to your home. We ask you to move as much as you are able to out of the room or rooms we are working in. Any large, awkward or heavy items can be moved by our team. They will check the sizes of the units and spaces and cover the room with floor protection and dust sheets. They can then start bringing in the units and tools needed to complete the work. Lots of room is required to install the units so as much existing furniture as we can get out of the room the better. The average pair of alcove units, bookcases or wardrobes will take two installers, one day to fit. Should you opt for the fully painted finish, the final coat of paint is finished the following day. If parking permits are required we ask that you provide these for our time onsite.

Decoration:

You have many options for the finish of your units, the most popular being a painted finish. Most of the paint work is sprayed in our workshop before installation. This means less time and mess in your home. We apply a total of four coats of paint in our workshop (two primer coats and two top coats) with the fifth and final coat hand painted in your home. The average pair of alcove units, bookcases or wardrobes will take one decorator, one day to finish off.

Final payment:

Once the units are installed and you are 100% happy with the work, the final payment may be made. We accept bank transfer, debit cards, and cheques as forms of payment. Credit cards (Visa & MasterCard) will incur a 3% fee when processed. We currently do not have the facility to take American Express or Diners Club credit cards.

Guarantee:

The London Alcove Co offers a 50 year guarantee on all of the work. This covers all aspects of the cabinet making work, parts and fittings. The paint work is covered by a “return once policy”. Due to movement and shrinkage in a very small percentage of units, cracking of the paint work may appear. We ask all customers to let this happen over a one year period so we can return once to re-paint the units once movement has stopped. This service is free of charge and is only required very rarely.

Complaints:

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership.

T: 0800 389 5724  
E: sales@londonalcove.com
© 2011-2017 The London Alcove Company Ltd
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