Bespoke Carpentry - the process
We are able to provide you with a quote in person or via this website in the Get a Quote section.
Simply call on us 0800 389 5724 to book a time and date to suite you. The designer will meet with you to discuss your requirements. In some cases an indication of cost can be given over the phone if requested.
Via the online form
You can receive an on line quote by completing our online form in the Get a Quote section. Please provide basic measurements and information and we can respond via email with a drawing and price for the units described. Please allow a minimum of three working days for a reply.
Once the re-measure and design details are complete, the plans are taken to the workshop for construction. During this time we may contact you to confirm details, discuss variations or make suggestions to improve the design.
Our installation team with arrive promptly with you on the morning of the installation. We ask you to move as much as you are able to out of the room or rooms we are working in, our team are happy to assist with large or awkward items. Customer experience is important to us so our team will cover the room with floor protection and dust sheets. An average installation should take one day to fit. If parking permits are required we ask that you provide these for our time onsite and wall paint for touching up the walls if they are scratched during the installation.
Most of the paint work is sprayed in our workshop before installation. This means less time and mess in your home. We apply a total of four coats of paint in our workshop with the final coats hand painted in your home. The average pair of alcove units, bookcases or wardrobes will take one decorator, one day to finish off.
We ask for a 50% deposit to place the order. When we have an installation date booked for you we ask for a further 25%. Once the units are installed and finished, the final payment may be made. We accept bank transfer, debit/credit cards, and cheques as forms of payment.
The London Alcove Co offers a lifetime (50 years) guarantee on all of the work. This covers all aspects of the wood work. Parts and fittings are covered by the manufacturers guarantee.
Should you have a complaint, please do let us know via email so we may resolve the issue for you. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership.