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Terms, Privacy & cookies

Website Content

Whilst the information provided on this website is given in good faith by The London Alcove Company, no warranty or representation is given concerning such information which must not be taken as establishing any contractual or other commitment binding upon The London Alcove Company.

Furthermore, whilst The London Alcove Company uses reasonable efforts to include accurate and up-to-date information on the website, to the extent permitted by law, The London Alcove Company make no warranties or representations as to its accuracy. To the extent permitted by law, The London Alcove Company exclude all liability to third parties arising directly or indirectly from their use of or reliance on information or materials contained in this Web site.

The London Alcove Company reserves the right to revise this website at any time.

Privacy Statement

The London Alcove Company Ltd has created this privacy statement in order to demonstrate our commitment to privacy. The following discloses the information gathering and dissemination practices for this website: https://www.londonalcove.com. We will only use the information that we collect about you lawfully.

Personal data submitted on this website will be used for the purposes specified in this privacy policy. We may use your personal information to:

  • to improve and administer the website;
  • send information requested via the website;
  • send you email notifications which you have specifically requested;
  • to contact you for marketing purposes, so that we may provide you with, for example, updated information about us
  • deal with enquiries and complaints made by or about you relating to the website;
  • to notify you about changes to our services.

Disclosures

We may disclose information about you to any of our staff insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;

We will not provide your information to third parties except as stated here.

Information Automatically Logged

Your IP address may be logged in order that we can track our Site Traffic Statistics. This is not used to contact you and is not sold to any third party.

Security

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control.

Sensitive information submitted via our website is protected both online and offline. Our website is SSL Encrypted which helps protect information being leaked.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information but we cannot guarantee the security of information sent out over the internet.

Our webserver(s) are hosted at Rackspace in a fully secure environment.

External Sites

The website may contain references or links to other websites on the Internet which are owned and operated by third parties. Those references or links are not an endorsement of those third parties or their products or services.

Our privacy policy only covers this website. Any other websites which may be linked to by this website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.

Data we may collect

Contact information from emails or our contact form is primarily used to respond to enquiry or send information as appropriate. Additional information requested on the form is there to enable us to understand your needs and provide you with a better service. You are in complete control of whether you consent to receive such information from us. Such contact information is never disclosed to a third party.

We may use information you have provided to us, for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.

If for any reason you would like to not hear from us again, please let us know and we will remove you from our database. Just email sales@londonalcove.com

Cookies

A cookie is a small text file stored by a user's browser to persist information between a user's computer and a website. Typically the information is used for authentication, web statistic tracking and user preferences. It should be noted that cookies cannot carry viruses or any other malware.

This website uses cookies placed by Google Analytics which we use to help us understand metrics such as the number of visitors to our site, what pages they are interested in and what might not be relevant. We also use a Facebook cookie which manages advertising on other sites across the internet. This is undertaken using cookies which would be stored on your browser. However, this data, collected via JavaScript tags in the pages of our site, is not tied to personally identifiable information.

Cookie Type Description
fr Tracking Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
_fbp Tracking This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
_gcl_au Analytics Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.

To ensure customer confidentiality, we have stringent security measures in place on our site to protect from hacking and ensure that our users are not identifiable.

Further information about controlling or deleting cookies can be found at www.aboutcookies.org.uk

You can choose to accept or decline cookies using our cookies pop-up or alternatively most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Complaints Policy

At the London Alcove Company, we always endeavour to provide the best service. However, if you are not completely satisfied, please click here for our complaints policy.

Contacting The London Alcove Company Ltd

If you have any questions about this privacy statement, the cookies we use, the practices of this site, or your dealings with this website, please contact: sales@londonalcove.com